As a manufacturer, We not stock lots of dresses. All dresses are Custom-Made as per buyer's Request in our factory. It is the customer's responsibility to check the right size, color, styles before ordering. Generally, we do not accept returns or exchanges.

But we accept 100% refund when the product has quality problems or any unexpected mistakes. such as: Wrong size, Poor quality of Materials or Damaged and so on. We also do Fixing items for free or Make a whole new one for you.

We carefully inspect every order to ensure it's exactly what you ordered and in absolutely perfect condition. If you find something we missed, you have 5 business days from the time TNT/DHL/UPS delivers to the designated shipping address to let us know so we can remedy the situation immediately.

Your merchandise will be carefully inspected by us before it is shipped to you. If you find any flaw or damage you think was missed during our inspection, you have 5 business days from the time EMS or DHL or TNT delivers to the designated shipping address to notify us that you would like us to re-inspect your merchandise. You must email a digital picture of the damage in question to 21bridal@gmail.com. If we should be charged with the mistake, we will make you satisfy as you demand. Maybe all money will be refunded after deduction of the mailing and handling fees. Mailing fees will be charged again for any change and return of products. Please contact us within 5 days after receiving the gown. Failure to do so shall not be valid for any refund. Returned goods must be in their original condition. Return of gowns will only be considered for notice within 15 days after receipt of products. For additional time, we will refuse to receive the dress. Please note that we are unable to accept responsibility for the gown being made to the wrong size if inaccurate measurements were given when placing the order.